Shipping & Returns

Last updated: September 6, 2026

Thank you for shopping small and supporting The Inky Koi Studio! Please review the information below before placing your order.

Processing Times

Many items from The Inky Koi Studio are handmade, hand printed, or prepared in my small studio in Big Rapids, Michigan.

Processing times may vary depending on the product. Any product-specific processing information will be included on the product listing when applicable.

Processing time refers to the time needed to prepare your order before shipment and does not include the time your package spends in transit.

Shipping

Shipping costs and available shipping methods are shown during checkout when applicable.

Please make sure your shipping address is complete and correct before submitting your order. The Inky Koi Studio is not responsible for delays or delivery problems caused by an incorrect address provided during checkout.

Sticker Mail

Some small sticker orders may be shipped through USPS First-Class Mail using a standard postage stamp rather than a tracked package.

When a product listing states that it ships by stamped mail, tracking will not be available.

Delivery times for stamped mail can vary, and tracking updates cannot be provided for these orders.

Shipping Delays

Once an order has been handed over to the shipping carrier, delivery timing is outside of The Inky Koi Studio's direct control.

Occasional delays may occur due to weather, holidays, carrier disruptions, or other circumstances.

If you believe there is a problem with your order, please contact me and I will do my best to help.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact The Inky Koi Studio as soon as possible after delivery.

Please include your order information and photos of the item and packaging when applicable so I can determine the best way to make it right.

Returns & Exchanges

Because The Inky Koi Studio is a small independent art business, returns and exchanges are handled on a case-by-case basis.

If there is a problem with your order, please contact me through the website within 14 days of delivery.

Items must generally be unused and in their original condition to be considered for a return or exchange.

Original shipping charges are non-refundable unless the order arrived damaged or an error was made by The Inky Koi Studio.

Customers are responsible for return shipping costs unless the return is due to an incorrect or damaged item.

Handmade Items

Many Inky Koi products are handmade or hand printed. Small variations in ink coverage, texture, placement, color, or other details are a natural part of the handmade process and make each piece a little different.

These variations are not considered defects.

Final Sale Items

Custom or personalized products cannot be returned unless they arrive damaged or incorrect.

Items specifically marked Final Sale on their product listing are also not eligible for return.

Questions?

If you have a question about an order, shipping, or a return, please use the contact page on shopinkykoi.com. Please include your order number when contacting me about an existing order.